A musically inspired exercise for building empathy within organizations.
The Customer Lens Diagram
Assessing market positioning through the eyes of your customers using a novel visualization approach.
The mental energy of grocery shopping
Exploring the grocery industry's underappreciated user need of mental energy.
What barefoot running can teach us about leading a happier life
In 2010, I gave an Ignite talk about the barefoot running movement, and how it connects with the idea that we as a society get wrapped up in our ability to innovate, often ending up trapped by the consumerist ecosystem that results.
Zen-10 — Building a culture of creativity within organizations
Zen10 - a variation on the Google 20% time concept - was created to give team members true creative space, which made for a more innovative company and happier employees.
The origination (and evolution) of Night Train
This is the story all about how Night Train got started, what our first (and arguably most successful) product was, and what's next for us.
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